Frequently Asked Questions
Are SOA bags made of genuine leather?
Yes. All our models are crafted from premium grained genuine leather, selected for its durability, suppleness, and timeless elegance.
What is the quality of the finishes?
Each piece is carefully crafted with particular attention to detail and finishes to offer an elegant and durable product.
Do the colours match the photos?
We do our best to ensure that the colours are true to the visuals. However, slight variations may appear depending on your screen settings.
How long will it take to receive my order?
Orders are carefully prepared and shipped within 1 to 2 business days. Once your order has been dispatched, you will receive a tracking number to follow its progress. Delivery typically takes 7 to 14 business days
Can I return my item?
Yes. You have 30 days after receipt to make a return. Items must be returned in their original condition, unworn, unused, and in their original packaging. Return shipping costs are the responsibility of the customer.
How do I make a return?
Simply contact us at our email address: contact@soa.com, our team will tell you the procedure to follow to facilitate your return.
Are the bags durable enough for everyday use?
Yes. The premium grained leather was chosen for its durability and its ability to gracefully accompany your daily life.
Can a SOA bag be given as a gift?
Absolutely. SOA creations are designed to be given as gifts and to accompany precious moments.
How do I care for my bag?
How do I care for my bag?
How can I contact you?
Our customer service team is available by email: contact@ateliersoa.ch and generally responds within 24 to 48 business hours.